1. Introduction
TENSUIT (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website tensuit.com and use our services to order custom sportswear and accessories.
By providing us with your data, you warrant to us that you are over 13 years of age.
This policy is designed to comply with international data protection regulations, including the General Data Protection Regulation (GDPR) for individuals in the European Union (EU) and the UK, and the California Consumer Privacy Act (CCPA) as amended by the CPRA for residents of California, USA.
2. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data which we have grouped together as follows:
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Identity & Contact Data: Includes your name, billing/shipping address, email address, and telephone number.
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Order & Project Data: This is the core of our service. It includes your design ideas, logos, artwork, team names, player names, numbers, sponsor information, and any other details you provide for your custom sportswear project (e.g., jerseys, jackets, socks, bags).
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Financial & Transaction Data: Includes your payment information. We use third-party payment processors (e.g., Stripe, PayPal) and do not store your full credit card details on our servers.
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Technical & Usage Data: Includes your IP address, browser type, operating system, and information about how you use our website.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Our primary purpose is to fulfill our contract with you (i.e., creating your custom order). We also use your data for:
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Order Fulfillment: To create, sample, and manufacture your custom sportswear.
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Customer Communication: To send order confirmations, production updates, and delivery notifications.
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Customer Support: To respond to your inquiries and provide ongoing support.
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Payment Processing: To securely process your transactions via our partners.
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Legal Compliance: To comply with any legal or tax obligations.
4. International Data Transfers
As a global company, your data may be processed outside of your country of residence, including in regions that may not have data protection laws equivalent to those in the EU or US. For such transfers, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data is protected.
5. Your Legal Rights
Under data protection laws, you have rights including:
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Access: The right to request copies of your personal data.
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Rectification: The right to request correction of any inaccurate or incomplete data.
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Erasure (“Right to Be Forgotten”): The right to request the deletion of your personal data, subject to certain conditions.
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Restrict Processing: The right to request that we suspend the processing of your personal data.
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Data Portability: The right to request the transfer of your data to another organization.
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Object to Processing: The right to object to our processing of your personal data.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). We may, however, charge a reasonable fee if your request is clearly unfounded or excessive.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Your design artwork will be retained to facilitate future re-orders unless you request its deletion.
8. For California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
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Know what personal information we have collected about you.
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Request deletion of your personal information.
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Opt-out of the “sale” or “sharing” of your personal information. We do not sell your personal information as defined by the CCPA.
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Not receive discriminatory treatment for exercising your privacy rights.
9. Contact Us
If you wish to exercise any of your legal rights, or have any questions about this privacy policy, please contact us:
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Email: tensuit3@tensuit.com
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Postal Address: Room 1011, No. 89 Yanling Road, Guangzhou, Guangdong, China
You also have the right to lodge a complaint with a supervisory authority in your country of residence.